How can we help you?
Support Center
Get answers, find resources, and connect with our team. We're here to help you get the most out of Barter Solutions.
Frequently Asked Questions
FAQs
Find quick answers to common questions about Barter Solutions, Barter Units, and our platform.
Barter Units (BU) are our digital value tokens that allow you to exchange goods and services without using cash. You can earn, spend, and transfer BU within our platform and agent network.
Download our app or visit an agent to register. Follow the prompts to verify your phone number and set up your account. You can start trading as soon as your account is verified.
Use our app or website to locate agents and merchants near you. Our network covers all 47 counties in Kenya.
Yes. We use bank-level encryption and security protocols to protect your data and transactions.
You can contact our support team using the form below, by email, or through our in-app chat.
User Guides & Tutorials
Getting Started & Advanced Guides
Step-by-step instructions for using Barter Solutions, from registration to advanced features.
Register & Set Up
- How to create an account
- Phone verification process
- Profile setup tips
Trading & Payments
- How to send BU
- Paying at merchants
- Transaction history
Security & Privacy
- Account security tips
- How we protect your data
- Reporting suspicious activity
Community & Forums
Join the Barter Solutions Community
Ask questions, share tips, and connect with other users and our team.
Contact Support
Need More Help?
Fill out the form below and our support team will get back to you as soon as possible.
Or email us directly at support@barterassets.com